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These terms set out what you agree to when you access 1111bb and use your account, wallet or any game on the platform. Access and eligibility depend on your local law and your region — read these terms carefully before proceeding.
By opening an account or continuing to use 1111bb, you confirm that you have read and accepted these terms in full. They apply to every part of the platform — your account profile, your wallet activity, any game session you start and any support request you raise. We update these terms when our services or obligations change. The current version is always the one shown on this page; it is your responsibility to check back when we notify you of a change. Where you use Rocket or Upay to move funds through your account wallet, the transaction is also subject to those payment providers' own conditions. We do not override those provider terms. bKash and Nagad transfers are handled the same way — our platform records the transaction from our side; the provider records it from theirs. Any dispute about a transfer amount should be raised with us first through the support route listed on this page, and we will coordinate with the provider record if needed. Access to 1111bb depends on local law in your region. We do not make legal representations about eligibility on your behalf. You are responsible for confirming that accessing this platform is permitted where you are located.
Rocket transactions are logged in your account wallet under transaction history. Provider-side records from Rocket apply alongside our platform records.
Upay deposits and withdrawals appear in your account statement. The Upay provider terms govern the transfer itself; our terms govern what happens on the platform side.
bKash is a supported deposit channel. Both bKash's own service conditions and these platform terms apply when you use it to fund your account.
Nagad transfers are recorded in real time in your wallet. The same dual-record principle applies — raise any discrepancy with our support team first.
Not every action on or near the platform is governed by a single document. This section clarifies what these terms cover directly, and where other rules apply instead. Understanding the boundary helps you know which channel to use when something goes wrong.
Creating, verifying and closing your account on 1111bb falls fully within these terms. Login credentials, account security steps and any suspension or restriction of access are all governed here.
Deposits and withdrawals processed through your account wallet — including those made via Rocket, Upay, bKash or Nagad — are covered by these terms on the platform side. The payment provider's own terms run in parallel.
Game content available in the lobby, including titles from studios such as Habanero, Joker and CQ9, is subject to those studios' game rules. These platform terms govern your access to the lobby, not the internal rules of an individual game.
External links, payment gateways and any service not operated directly by 1111bb are outside the scope of these terms. We are not liable for how a third-party service handles your data or funds.
These terms give you a clear set of practical actions — not just obligations. You can review your account transaction history at any time after login. The wallet section shows every deposit and withdrawal recorded on our side, including entries for Rocket and Upay movements. If a record looks incorrect, you have the right to raise a query. Do that through the support route listed on this page, not by contacting your payment provider directly as a first step. You can also update your account details — name, contact number, email — through the account settings section after login. Where a change requires verification, the fields themselves will show you what is needed. We do not set a cap on how often you can request a correction, but each request goes through the same verification step. If you want to close your account, submit a written request via the contact route below and we will process it within the timeframe shown in the account closure section of your dashboard.
Your full transaction history is visible in the wallet section of your account after login. Each entry shows the date, amount, method and status of the transaction.
Update your contact number, email or profile name in account settings. Some changes require a verification step — follow the instructions shown in the field at the time.
If a transaction record or account entry does not match what you expect, raise the query through our support channel first. We will compare our platform record with the provider record and respond.
You may request account closure at any time. Submit the request in writing via the contact route listed in the support section below. The account closure timeline is shown in your dashboard.
If you have a question about any clause in these terms, or need to raise a dispute about an account action or transaction, these are the direct routes to our team. We handle terms-related queries separately from general account support — please use the channel that matches your issue so your message reaches the right person.
Open the chat icon from any page while logged in to reach the support team directly. Use this for urgent account or wallet queries that need a same-session response.
For written queries about these terms — including account closure requests and transaction disputes — email us through the address shown in your account dashboard after login.
Your dashboard shows the current status of any open support request. Check there before submitting a duplicate message; the status field updates when our team responds.
We keep these terms factual and specific because vague policies are harder for you to act on. Each clause is written to reflect what the platform actually does — not a generic template. When something changes in how we operate, we update this page and notify affected accounts before the change takes effect.
We collect only the information needed to run your account and verify transactions. Account data is not shared with third parties except where required by the payment provider handling your Rocket, Upay, bKash or Nagad transfer.
Your login credentials are your responsibility. We recommend using a unique password not shared with your payment wallet. If you suspect unauthorised access, use the password reset route in account settings immediately and then contact support.
Transaction records are retained for the period required by our operational obligations. You can request a copy of your own records through the email support route. We aim to fulfil record requests within the timeframe shown in our data handling notice.
If you believe a clause in these terms is applied incorrectly to your account, contact us in writing. We review each written request individually. The outcome of that review will be communicated to the email address registered on your account.
These are the questions we receive most often about how these terms apply to accounts in Bangladesh. If your question is not covered here, use the live chat or email route in the support section above.
Access to 1111bb depends on your local law and whether your region is eligible. These terms apply to any account opened and used on the platform. Confirm that access is permitted in your location before proceeding — we cannot make that legal determination for you.
We may suspend or restrict your account if we find a breach of these terms. You will receive a notification to your registered email. You can respond through the email support route to request a review of that decision. Restrictions are not permanent by default — each case is reviewed individually.
The platform side of your Rocket and Upay transactions is covered here. Your wallet entry, account record and any dispute process with our team all fall within these terms. The provider's own conditions govern the transfer on their side — both sets of terms apply at the same time.
Log in and open the wallet section of your account dashboard. Every deposit and withdrawal is listed there with the date, amount, method and status. For a formal copy in writing, submit a request through the email support route and we will prepare the record.
We update these terms when our services or legal obligations change. We notify affected accounts before a change takes effect. The version on this page is always the current one. Check the date shown at the top of this page after any notification you receive.
Yes. Submit a written closure request through the email route shown in the support section. Before we close the account, any remaining wallet balance will be processed according to the withdrawal method on record — Rocket, Upay, bKash or Nagad as applicable. The timeline is shown in your dashboard.