Live / Slots
This policy explains exactly what information we collect when you use your 1111bb account, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions — if you have questions about what applies to you, our support team is the right first stop.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose, which may include Rocket or Upay. We also collect records of transactions processed through your account wallet, along with device and session data generated during your visits. This information serves three purposes: verifying your identity so your account stays secure, processing your wallet transactions accurately, and letting our support team respond to your questions with the context they need. We do not sell your personal data to advertisers or unrelated third parties. Aggregated, non-identifying usage data may be shared with our game content partners — Habanero, Joker, Microgaming, Bigtime Gaming and CQ9 — solely to maintain lobby performance. Any payment context tied to Rocket or Upay transactions is handled under those providers' own terms as well as ours. We retain account records for as long as your account is active and for a period after closure as required under applicable rules. Eligibility to hold an account depends on your local law and the eligible regions we serve.
Our policy covers everything that happens within your 1111bb account — from the moment you log in to the moment you close a session. It does not extend to services or websites we link to but do not operate. Understanding the boundary helps you know when to rely on our policy and when to check a third party's terms directly.
All data collected at login, during navigation and within your account dashboard falls under this policy. This includes your saved payment details for Rocket and Upay and any support messages you send us.
Deposits and withdrawals processed through your account wallet are recorded and covered here. However, the payment provider — Rocket or Upay — also holds its own record under its own terms, independent of ours.
Game content delivered by Habanero, Joker, Microgaming, Bigtime Gaming and CQ9 is displayed within our platform. We cover the session data generated; the game providers operate under their own separate data practices.
Any external site, payment gateway or identity service you reach by leaving our platform is not covered by this policy. We recommend you read the relevant third-party policy before sharing information outside our account environment.
You have real, actionable choices over how your data is handled. The clearest starting point is your account dashboard — after you log in, the account settings section shows the personal details we hold and gives you the option to update them directly. If something looks incorrect, you can correct it there without contacting us first. For anything that cannot be changed through the dashboard — such as a request to review what data we hold in full, or a question about retention after account closure — our support team handles those requests directly. We aim to acknowledge policy-related queries within a reasonable period; response time depends on the volume of requests we are handling. Your right to ask questions about your data does not depend on eligibility restrictions — anyone who has held an account can raise a data question regardless of their current access status.
Log in and open the account settings page. The details section shows what we currently hold for your profile, including contact information and linked payment methods such as Rocket or Upay.
Update name, contact or payment details directly in account settings. If a field is locked, contact support with the correction you need and we will process it from our side.
Send your question through the support contact path shown below. Identify yourself with your registered email so we can locate your record and respond with the right context.
For requests to receive a copy of your data or to ask about what happens to records after account closure, use the dedicated policy contact route. These requests are handled separately from general account support.
Three contact routes are open to you for privacy-related questions. Each route is suited to a different kind of request — pick the one that matches what you need. All policy queries are handled by the same team, so you will not be passed between departments.
The live chat icon is visible on every page once you are logged in. Use it for quick questions about what data is shown in your account or to confirm a payment record for Rocket or Upay.
For formal requests — such as asking for a record of data we hold or raising a concern about how your information was used — email is the right channel. Include your registered account email in the message.
The first stop for most data questions is your account dashboard after login. Current account details, linked payment methods and transaction history are all visible and editable there without contacting us.
We use standard technical measures to protect the data held in your account. Session data is encrypted in transit, and account access requires authentication each time you log in. Cookies are used to keep your session active and to remember preferences you set — you can manage cookie behaviour through your browser settings, though disabling certain cookies may affect how the account dashboard functions. We do not use cookies to build advertising profiles or share browsing behaviour with unrelated third parties.
We keep your account records for as long as your account remains open and for a period after closure in line with applicable rules. Once that period passes, identifiable data is removed from active systems. The exact retention period depends on the rules applicable to your region.
Cookies on this platform serve session management and preference memory. You can adjust cookie permissions in your browser at any time. Strictly necessary cookies cannot be turned off without affecting your ability to stay logged in to your account.
Your account is protected by login authentication. If you notice any access you do not recognise, use the account settings page to update your credentials immediately, then contact support. We do not ask for your password over chat or email.
When we update this policy in a material way, we place a notice in the account dashboard. Continuing to use your account after a notified change means you have seen the update. You can also request the current policy version from our support team at any time.
These are the questions we receive most often about how personal data is handled on this platform. If your question is not covered here, the support contact paths above are open to you.
We collect the details you enter at registration — name, contact information and your chosen payment method. Once your account is active, we also record transaction data tied to Rocket or Upay payments and session data generated during each visit. All of this is described in full in the policy above.
Yes. Log in and open your account settings to view the profile data we currently hold. For a more complete record — including historical transaction logs — contact us through the email route listed in the support section and we will respond with what we hold.
We share only aggregated, non-identifying session data with our game content partners — Habanero, Joker, Microgaming, Bigtime Gaming and CQ9 — for lobby performance purposes. Your personal account details and payment records are not passed to them.
Open account settings after login and edit the relevant field directly. If the field you need to change is locked — for example, your registered email address — contact support via live chat or email with the correction and we will handle it from our side.
We use cookies for session management and preference memory only. You can adjust permissions in your browser settings at any time. Strictly necessary cookies must stay active for your login session to work. Turning off optional cookies does not affect your account data rights.
We retain account records for a period after closure in line with rules applicable to your region. Once that period ends, identifiable data is removed from active systems. The exact duration depends on local law and the eligible regions we serve — contact us if you want clarity on your specific situation.